Service Management is a customer-focused approach to delivering information technology. Management Systems focuses on providing value to the customer and also on the customer relationship. It provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

ARPAD brings together all aspects of organization management, in an all-encompassing management system, such as:

  • Planning
  • Strategies
  • Policies
  • Objectives
  • Documentation
  • Processes

The service management is applicable to any organization such as food, manufacturing and even health care but the core idea remains the same – we provide a central system for planning, development and delivery of services either to the organization itself or to third parties.